Contact Us
Have questions, feedback, or need support? We are here to help.
Effective: 2025-12-14
General Inquiries
For questions about Genetiqo, partnerships, or general support, email us at [email protected]
Privacy & Data Requests
To request deletion of your data or exercise other privacy rights, please email [email protected] with details about your request. See our Privacy Policy for more information.
Technical Support
- Vault Issues: If you are having trouble with the Vault feature, check that you are using a modern browser and that site data/cookies are enabled.
- Survey Problems: If the survey is not loading, try refreshing the page or clearing your browser cache.
- Other Issues: For any other technical issues, email us with a description of the problem and which browser/device you are using.
Response Time
We typically respond to inquiries within 48-72 hours. For urgent matters, please indicate the urgency in your email subject line.
About Genetiqo
Learn more about our mission and how we built Genetiqo on our About page.