Write to the team.
You do not need to apply to use Genetiqo Vault. The app is sold through the App Store and access starts when you subscribe; there is no waiting list and no approval step. This page is the email route for support, corrections, accessibility, press and partnership questions.
Last reviewed .- Publisher
- CodeAustral LLC
- Billing and refunds
- Apple App Store
- Reply channel
- Email, in the order received
One inbox, five subjects
Every message reaches the same address. The subject line is what routes it to the right desk, so pick the closest one. A person reads the message and replies by email; there is no chatbot on this address.
Support
Write when: The app will not install, a purchase or restore looks wrong, an export fails, or you need help with a setting.
Include: Your iPhone model, iOS version, app version, the Apple order number if the question is about a purchase, and what you already tried.
Start an email with this subject →Correction request
Write when: A page on this site states something the app does not do, or a price or screen description is out of date.
Include: The page address, the sentence, and the screen or App Store record that shows the correct value.
Start an email with this subject →Accessibility
Write when: A screen, an export or this website is difficult to use with VoiceOver, larger text, or another access need.
Include: The screen or page, the setting you use, and the step where it breaks.
Start an email with this subject →Press and partnerships
Write when: You are writing about the app, or you want to discuss a working relationship.
Include: Who you are, the outlet or organisation, the deadline, and exactly what you need from us.
Start an email with this subject →Privacy question
Write when: You have a question about the privacy policy, the optional AI Digest, or the data controls in the app.
Include: The question itself. Do not attach a journal export, a lab result, a photo note or any other health record.
Start an email with this subject →What this address cannot do
Support does not answer medical questions, review a result, interpret a lab value, recommend a treatment or confirm a diagnosis. Those questions belong with a qualified healthcare professional. If you think you may be experiencing a medical emergency, contact emergency services.
Genetiqo cannot cancel an Apple subscription or issue an App Store refund. Cancellation is in the App Store subscription settings, and refund requests go through Apple's purchase support. The standards page states the full billing and refund policy.
Do not send health records, journal exports, lab reports, photo notes or other sensitive details by email. Email is not a secure channel for a health record, and the team does not need the record to answer a product question. The journal stays in the app on your iPhone.
How a message is handled
Messages are read in the order received. A support question gets a reply with the next step; a correction request is checked against the current app and the App Store record, then the page is fixed and its review date is updated. If a message needs information from you, the reply says exactly what is missing.
The published policies are on the standards page. The product help topics are on the support page, and the data terms are in the privacy policy.
Genetiqo Vault is a personal tracking tool. It does not provide medical advice, diagnosis, treatment, prescriptions, dose calculations, medication recommendations or emergency care.