Frequently Asked Questions

Simply upload your raw DNA file from any major testing service like 23andMe, AncestryDNA, or MyHeritage. Our platform accepts .zip, .txt, and .csv files. Once uploaded, our AI analyzes your genetic data and generates comprehensive reports within minutes.

We support raw DNA data from all major testing services including 23andMe, AncestryDNA, MyHeritage, FamilyTreeDNA, and Helix. Accepted formats include .txt, .csv, and .zip files. The file should contain SNP data with rsIDs and genotypes.

Most analyses complete within 5-15 minutes after upload. The time depends on the size of your DNA file and the complexity of your selected plan. You'll receive an email notification once your results are ready.

We offer three plans: Personal ($19/month) for basic ancestry and health insights, Complete ($49/month) for comprehensive analysis with diet and fitness recommendations, and Clinical ($119/month) for practitioners with patient management tools. All plans include a 30-day money-back guarantee.

Yes, you can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period. We don't charge any cancellation fees. For one-time purchases, refunds are available within 30 days.

We offer a free tier that includes basic ancestry composition and limited health indicators. This lets you explore the platform before committing to a paid plan. You can upgrade to unlock full reports and premium features at any time.

Personal includes basic genetic reports, ancestry composition across 200+ regions, DNA relative matches, and basic health indicators. Complete adds diet recommendations, fitness DNA profiles, pharmacogenomics, and priority support. Clinical includes all features plus patient management tools, white-label reports, and API access.

Our AI models are trained on peer-reviewed research and clinical studies. Health predictions are based on statistically significant genetic variants with strong scientific evidence. We clearly indicate the confidence level and sources for each finding. However, these are for informational purposes and not medical diagnoses.

We use bank-level AES-256 encryption for all stored data. Your DNA files are encrypted at rest and in transit. We are HIPAA-compliant and never share your data with third parties. You can request complete deletion of your data at any time with no questions asked.

Only you can access your genetic reports. Your data is stored in isolated, encrypted containers. We never sell or share your genetic data with insurance companies, employers, or any third parties. You have full control over your data including the ability to permanently delete it.

Personal plan users receive email support with 24-48 hour response times. Complete plan users get priority support with same-day responses. Clinical plan users have access to dedicated account managers and phone support. You can also access our comprehensive help center and community forums.

If you encounter upload issues, first ensure your file is in a supported format (.txt, .csv, or .zip). Files should be under 50MB. If problems persist, contact our support team with your file name and error message. We'll help you convert your file to a compatible format.